{"id":1605,"date":"2016-08-08T17:25:20","date_gmt":"2016-08-08T15:25:20","guid":{"rendered":"http:\/\/a06mkpapi001\/?page_id=154"},"modified":"2025-03-06T22:10:10","modified_gmt":"2025-03-06T22:10:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/wp74.directchezmoi.com\/?page_id=1605","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"wppb-builder-container\" class=\"wppb-builder-container\"><div class=\"faqwd_conteiner \"> <div class=\"faqwd_search\">\r\n                    <input type=\"text\" class=\"faqwd_search_input\"\/>\r\n                    <div class=\"faqwd_search_button\"><\/div>\r\n                <\/div><input type=\"hidden\" class=\"faqwd_search_text1\" value=\"Nothing has been found\" \/><input type=\"hidden\" class=\"faqwd_search_text2\" value=\"Search key must contain only letters and numbers\" \/><input type=\"hidden\" class=\"faqwd_search_text3\" value=\"Search result\" \/><div  class=\"faqwd_categories\"><ul class=\"faqwd_categories_ul\"> <li class=\"faqwd_categories_li faqwd_category_id_4\" data-catid=\"4\">1. Get started and authentification <li class=\"faqwd_categories_li faqwd_category_id_5\" data-catid=\"5\">2. Global informations <li class=\"faqwd_categories_li faqwd_category_id_6\" data-catid=\"6\">3. Order <li class=\"faqwd_categories_li faqwd_category_id_7\" data-catid=\"7\">4. Offer <li class=\"faqwd_categories_li faqwd_category_id_8\" data-catid=\"8\">5. Product <li class=\"faqwd_categories_li faqwd_category_id_231\" data-catid=\"231\">6. Discussion <li class=\"faqwd_categories_li faqwd_category_id_233\" data-catid=\"233\">7. Error messages<\/li><\/ul><\/div><div class=\"faqwd_expand_collapse\">\r\n    <span class=\"faqwd_expand\">Expand All<\/span>    \r\n        <span class=\"faqwd_hidden\">|<\/span>\r\n    <span class=\"faqwd_collapse\">Collapse All<\/span>\r\n    <\/div><div class=\"faqwd_questions\"><div class=\"faqwd_cat_4 faqwd_cat faqwd_hidden\"><ul class=\"faqwd_questions_ul\"><li class=\"faqwd_question_li expand faqwd_qustion_li_4_164\"><div class=\"faqwd_question_title_container\" data-faqid=4_164> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">1. <\/span><span class=\"faqwd_post_title\" id=\"4_164\">All about our test environment (Preprod)<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_164\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">08.08.16<\/span><\/div><div class=\"faqwd_answer\"><p>The test environment that we offer you is based on our preproduction <a href=\"https:\/\/seller.preprod-cdiscount.com\">here<\/a>.<\/p>\n<p>Your IP address must be whitelisted before you can use this environment, if it has not been done yet you can send us your IP address form your Help section of your seller's zone.<br \/>\nYour ticket must be assign to our API Team.<br \/>\nYour credentials will be the same on both environments.<\/p>\n<p>It is therefore subject to weekly update for the deployment of new fixes and features.<\/p>\n<p>As such the test environment may be unavailable one to two days per week. Generally this is Wednesday.<\/p>\n<p>Please\u00a0check the availability planning here :\u00a0<a href=\".\/?pagename=cdiscount-marketplace-api-news\">Planning<\/a><\/p>\n<p>The synchronization of the production and pre-production takes place every Tuesday, <strong>all your pre-production data will be replaced by production every Tuesday<\/strong><\/p>\n<p>Your seller and API account will be available from next Wednesday following your account creation (see synchronisaton). If you need an account quickly please use\u00a0our ticketing system, that is accessible through the \u201cHelp\u201d menu on the header of <a href=\"https:\/\/seller.cdiscount.com\/en\" target=\"_blank\"><u>your interface<\/u><\/a><\/p>\n<p>They will give you an earlier access. This account will be deleted during the next synchronization.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 164><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_164\">2622<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_757\"><div class=\"faqwd_question_title_container\" data-faqid=4_757> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">2. <\/span><span class=\"faqwd_post_title\" id=\"4_757\">API connection user ID and password<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_757\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">16.09.16<\/span><\/div><div class=\"faqwd_answer\"><p>If you need to retrieve your API user ID or your password in your seller area >Settings>Your personal settings and bank details>Change your API connection settings. Retrieve your user ID (e.g. login-api)<br \/>\n- Click on Reset your API password. You will receive the temporary API password at the email address entered in your seller area.<br \/>\n- Change this temporary API password for a more suitable password in this same tab (Change your API login settings).<br \/>\n- Finally send your API user ID to your service provider and ask them to log into your Cdiscount account.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 757><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_757\">10767<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_1066\"><div class=\"faqwd_question_title_container\" data-faqid=4_1066> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">3. <\/span><span class=\"faqwd_post_title\" id=\"4_1066\">How can I start with the API ?<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_1066\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>Please refer to the section : <a href=\".\/?pagename=how-to-connect-for-the-first-time-to-the-api\">How to connect for the first time to the API<\/a><\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1066><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1066\">822<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_1067\"><div class=\"faqwd_question_title_container\" data-faqid=4_1067> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">4. <\/span><span class=\"faqwd_post_title\" id=\"4_1067\">I obtained a Timeout issue<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_1067\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>The timeout mainly relate to filters and IP restrictions. Check your filters in your queries and send us your server IP if do not already. The environment preproduction is not always available. Please refer to the section :\u00a0<a href=\".\/?pagename=cdiscount-marketplace-api-news\">Availability planning of the test environnement<\/a><\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1067><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1067\">529<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_1070\"><div class=\"faqwd_question_title_container\" data-faqid=4_1070> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">5. <\/span><span class=\"faqwd_post_title\" id=\"4_1070\">What is a Token<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_1070\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>The token is your access key. It authenticates you to the API.<\/p>\n<p>It is accessible via the URL STS. It is necessary to encode its password idenfiants base 64 as mentioned in the documentation for it,<\/p>\n<p>Each token is valid during 48 hours.<\/p>\n<p>You can create multiple tokens during the same period, they will have different periods of validity.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1070><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1070\">1582<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_1071\"><div class=\"faqwd_question_title_container\" data-faqid=4_1071> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">6. <\/span><span class=\"faqwd_post_title\" id=\"4_1071\">Which login to use for API connection<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_1071\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>There are two types of accounts:<\/p>\n<ul>\n<li>Seller account<\/li>\n<li>API account.<\/li>\n<\/ul>\n<p>Seller account is use to seller space and API account (created automatically from your seller account) is only for communication with Cdiscount API. It consists of the seller login and a suffix \"-api\"<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1071><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1071\">1145<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_1072\"><div class=\"faqwd_question_title_container\" data-faqid=4_1072> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">7. <\/span><span class=\"faqwd_post_title\" id=\"4_1072\">Recover and change password<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_1072\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>For safety reasons, the support team\u00a0can not provide login\u00a0or passwords to sellers.<\/p>\n<p>If you have access to your seller\u00a0space, you can reset your API password \u00a0by using the following link :\u00a0<a href=\"https:\/\/seller.cdiscount.com\/Seller_parameters.html\">https:\/\/seller.cdiscount.com\/Seller_parameters.html<\/a><\/p>\n<p>Before change your password, you must stop to send API calls as they try to connect with the old password which will block the account immediately.<br \/>\nIn the same way, if you work with an integrator, please inform them\u00a0before any password modification.<\/p>\n<p>If you have access to your seller\u00a0space, you can reset your password (seller\u00a0account) via this URL:\u00a0<a href=\"https:\/\/seller.cdiscount.com\/ForgottenPassword.html\">https:\/\/seller.cdiscount.com\/ForgottenPassword.html<\/a><\/p>\n<p>Please note you must use your login and not your e-mail.<\/p>\n<p>The reset password unlock your account and send you a new password by email (the same one as configured in your seller\u00a0space), remember to check your spam box.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1072><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1072\">2143<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_1076\"><div class=\"faqwd_question_title_container\" data-faqid=4_1076> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">8. <\/span><span class=\"faqwd_post_title\" id=\"4_1076\">How to simulate orders<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_1076\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>We offer you a specific API for simulate the order process in our production environment.<br \/>\nYou can simulate several\u00a0order processing scenario<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1076><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1076\">423<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_1077\"><div class=\"faqwd_question_title_container\" data-faqid=4_1077> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">9. <\/span><span class=\"faqwd_post_title\" id=\"4_1077\">Recommendation for working with files and product offers<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_1077\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>The sent files must follow a specific structure. You can find full examples by browsing this site.<\/p>\n<p>The files must be made available in a storage space accessible to our systems<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1077><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1077\">392<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_2114\"><div class=\"faqwd_question_title_container\" data-faqid=4_2114> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">10. <\/span><span class=\"faqwd_post_title\" id=\"4_2114\">Support information<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_2114\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">27.04.17<\/span><\/div><div class=\"faqwd_answer\"><p>You can book an appointment with our engineer on our new online planning available here : <a href=\"http:\/\/planningassistancecdiscount.prordv.com\/rdv\">book an appointment<\/a><\/p>\n<p>To meet your needs at best we invite you to express us of your opinion and your suggestions : <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdNYmxwrlWHbfd-d8yY-39X9EcuHyN54UShu_D9yW-lDWEgfQ\/viewform\">Your suggestions<\/a><\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2114><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2114\">460<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_1961\"><div class=\"faqwd_question_title_container\" data-faqid=4_1961> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">11. <\/span><span class=\"faqwd_post_title\" id=\"4_1961\">Account locked in loop<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_1961\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">11.01.17<\/span><\/div><div class=\"faqwd_answer\"><p>Important: When you reset your API or Seller password, make sure that there is no ongoing use of your API, otherwise your API or Seller account could be locked.<\/p>\n<p>To recover your API or Seller password:<\/p>\n<p>1.\tGo to your home page of your Seller:<br \/>\n    - In production: <a href=\"https:\/\/seller.cdiscount.com\/login\">https:\/\/seller.cdiscount.com\/login<\/a><br \/>\n    - In Pre-production: <a href=\"https:\/\/seller.preprod-cdiscount.com\/login\">https:\/\/seller.preprod-cdiscount.com\/login<\/a><\/p>\n<p>2.\tClick on the link Forgotten password;<\/p>\n<p>3.\tWhen, you will be connected to this page: https:\/\/seller.cdiscount.com\/ForgottenPassword<br \/>\n    - If you filled your Seller identifier (for example: demo) -> you will received an email containing a link to a webpage to change your Seller password (your API password will not be modified)<br \/>\n    - If you filled your API identifier (for example: demo-api) -> you will received an email containing a link to a webpage to change your API password (your Seller password will not be modified)<\/p>\n<p>This email will be send to your email address that you have filled during your creation of Seller and API account. If you don\u2019t receive this e-mail, assure, that it is not in your spams or otherwise ask to your network manager to verify if this e-mail is not a part of his blacklist.<\/p>\n<p>4.\tPersonalize your API or Seller password with the link you received by e-mail.<br \/>\nYour password must contain between eight and fifteen characters including one special character and one number.<br \/>\nExample: @motdepasse12 \/ motdepasse1!2<\/p>\n<p>5.\tIf you are working with an integrator, give him your API username and password and ask him to use them to connect to your Cdiscount account.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1961><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1961\">886<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_3233\"><div class=\"faqwd_question_title_container\" data-faqid=4_3233> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">12. <\/span><span class=\"faqwd_post_title\" id=\"4_3233\">Url<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_3233\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">16.04.19<\/span><\/div><div class=\"faqwd_answer\"><p>You can find below urls in order to test your API connection :<\/p>\n<p>In your production environment :<\/p>\n<ul>\n<li>Authentication service in production : <a href=\"https:\/\/sts.cdiscount.com\">https:\/\/sts.cdiscount.com<\/a><\/li>\n<li>API in production : <a href=\"https:\/\/wsvc.cdiscount.com\">https:\/\/wsvc.cdiscount.com<\/a><\/li>\n<li>Sellershop in production : <a href=\"https:\/\/seller.cdiscount.com\">https:\/\/seller.cdiscount.com<\/a><\/li>\n<\/ul>\n<p><\/p>\n<p>In your preproduction environment : <\/p>\n<ul>\n<li>Authentication service in preproduction : <a href=\"https:\/\/sts.preprod-cdiscount.com\">https:\/\/sts.preprod-cdiscount.com<\/a><\/li>\n<li>API in preproduction : <a href=\"https:\/\/wsvc.preprod-cdiscount.com\">https:\/\/wsvc.preprod-cdiscount.com<\/a><\/li>\n<li>Sellershop in preproduction : <a href=\"https:\/\/seller.preprod-cdiscount.com\">https:\/\/seller.preprod-cdiscount.com<\/a><\/li>\n<\/ul>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 3233><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_3233\">1842<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_4_4745\"><div class=\"faqwd_question_title_container\" data-faqid=4_4745> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">13. <\/span><span class=\"faqwd_post_title\" id=\"4_4745\">How to recover your password ?<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_4_4745\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: benjamin.morio <\/span ><span class=\"faqwd_date\">09.03.20<\/span><\/div><div class=\"faqwd_answer\"><p>If you do not remember of your password anymore, click on the link \"Forgotten password \" \u00a0upon connection to your seller's interface or checkout this link : https:\/\/seller.cdiscount.com\/ForgottenPassword?language=en-GB . Fill in your seller ID.\u00a0 A recover email link will be sent to you on the email provided upon registration. This email notification takes a few minutes to appear on your mail box. Wait until you have received the email and check your spam or unwanted mail folders if it takes time to arrive. \u00a0 \u00a0 \u00a0 3. \u00a0Click on the link and fill your password Your password must contain eight characters including one special character and one number . For example: @motdepasse12 \/ motdepasse1!2 \u00a0 \u00a0 A confirmation email changing your password will then be sent to all email addresses saved in your Seller Store . Don't forget to communicate this new password to your integrator feeds manager and all of the members using the platform. If you still have difficulties, you can still open a case to the seller support.\u00a0 Please note : if you enter 3 times in a row a wrong password, your account's access will freeze, you would need to click on \"Forgotten password\" and start over.\u00a0 \u00a0<br \/>\n<a href=\"https:\/\/cdiscount.secure.force.com\/ssc\/articles\/en_US\/FAQ\/How-to-recover-your-password\">https:\/\/cdiscount.secure.force.com\/ssc\/articles\/en_US\/FAQ\/How-to-recover-your-password<\/a><\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 4745><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_4745\">392<\/span> Times <\/span><\/div><\/div><\/div><\/li ><\/ul > <\/div > <div class=\"faqwd_cat_5 faqwd_cat faqwd_hidden\"><ul class=\"faqwd_questions_ul\"><li class=\"faqwd_question_li expand faqwd_qustion_li_5_1074\"><div class=\"faqwd_question_title_container\" data-faqid=5_1074> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">1. <\/span><span class=\"faqwd_post_title\" id=\"5_1074\">Quotas<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_5_1074\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>Our quotas are set up for optimum performance in all of our sellers and secure use of our systems.<\/p>\n<p>Quotas are defined by method, per hour and per seller account. They are suitable for all sellers profiles.<br \/>\nIf exceeded, you have to wait an hour to make a new call.<\/p>\n<p>You waited an hour and it is still not available?<br \/>\nSometimes exceptionally synchronization quotas fails, Please try again later.<\/p>\n<p>In the test environment, i<span style=\"text-indent: 0em;\">t is possible exceptionally and temporarily increase the quota of few\u00a0targeted methods.<\/span><\/p>\n<p><span style=\"text-indent: 0em;\">The quota of each method is not communicated.<\/span><\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1074><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1074\">2550<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_5_1075\"><div class=\"faqwd_question_title_container\" data-faqid=5_1075> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">2. <\/span><span class=\"faqwd_post_title\" id=\"5_1075\">In case of issue, how to contact our support<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_5_1075\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>If you encounter difficulties on the development of a method, please contact\u00a0the technical support by using\u00a0our ticketing system, that is accessible through the \u201cHelp\u201d menu on the header of <a href=\"https:\/\/seller.cdiscount.com\/en\" target=\"_blank\"><u><span style=\"color: #0066cc;\">your interface<\/span><\/u><\/a><br \/>\nThank you to provide XML files of the SOAP request (call and response) and clearly detailing your request.<br \/>\nThese files are required to analyze your issue.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1075><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1075\">1173<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_5_2020\"><div class=\"faqwd_question_title_container\" data-faqid=5_2020> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">3. <\/span><span class=\"faqwd_post_title\" id=\"5_2020\">Ip output Cdiscount<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_5_2020\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">28.02.17<\/span><\/div><div class=\"faqwd_answer\"><p>These are Ips output of Cdiscount :<\/p>\n<ul>\n<li>62.122.8.8<\/li>\n<li>81.252.251.70<\/li>\n<li>193.27.194.3<\/li>\n<li>213.56.76.189<\/li>\n<li>62.122.15.8<\/li>\n<li>62.122.8.21<\/li>\n<li>62.122.15.21<\/li>\n<li>62.122.8.24<\/li>\n<li>62.122.15.24<\/li>\n<\/ul>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2020><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2020\">420<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_5_2558\"><div class=\"faqwd_question_title_container\" data-faqid=5_2558> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">4. <\/span><span class=\"faqwd_post_title\" id=\"5_2558\">Tag and attributes case<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_5_2558\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">12.09.17<\/span><\/div><div class=\"faqwd_answer\"><p>You can find here properties of SOAP Web Services to respect :<br \/>\n- The parameters are case sensitive: You need to respect upper and lower case characters.<br \/>\n- You have to put all attributes out of the header message of each request method xml in alphabetic order.<br \/>\nYou have to take care about this order in order to not have this error message in your response xml : <strong>OrderStateIncoherent => Le champ One or more field are incorrectly filled. Could be CarrierName, TrackingNumber et TrackingUrl de la commande n'est pas renseign\u00e9 ! <\/strong>. Example given for the method ValidateOrderList<br \/>\n- The expected value by the parameter is specified in the file SmoBridge.php (Example: Login: xsd:string).<br \/>\n- When several parameters concern the same information, a search algorithm processes the parameters one by one and in a precise order until the corresponding record is found. If the record is not found, an error will be returned and the processing is stopped.<br \/>\n- To avoid errors during the data entry of the parameters, use the Cut & Paste function from the request xml for each method.<br \/>\n- Date type parameters: Respect the date format used in the country of the user connected to our API.<br \/>\n- Label type parameters: Enter the defined labels in the language of the user connected to our API (here: in French).<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2558><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2558\">583<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_5_4747\"><div class=\"faqwd_question_title_container\" data-faqid=5_4747> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">5. <\/span><span class=\"faqwd_post_title\" id=\"5_4747\">How do I know if the customer has received my commercial gesture or my refund ?<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_5_4747\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: benjamin.morio <\/span ><span class=\"faqwd_date\">09.03.20<\/span><\/div><div class=\"faqwd_answer\"><p>If you have made a commercial gesture or a refund but the customer disputes its receipt, we invite you, as a first step, to check that the action has been taken into account on the order concerned, in the \" Orders \" section of your sales space. \u00a0 If this is the case, you must ask the customer to contact Cdiscount customer service 0970 809 050<br \/>\n<a href=\"https:\/\/cdiscount.secure.force.com\/ssc\/articles\/en_US\/FAQ\/How-do-I-know-if-the-customer-has-received-my-commercial-gesture-or-my-refund\">https:\/\/cdiscount.secure.force.com\/ssc\/articles\/en_US\/FAQ\/How-do-I-know-if-the-customer-has-received-my-commercial-gesture-or-my-refund<\/a><\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 4747><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_4747\">550<\/span> Times <\/span><\/div><\/div><\/div><\/li ><\/ul > <\/div > <div class=\"faqwd_cat_6 faqwd_cat faqwd_hidden\"><ul class=\"faqwd_questions_ul\"><li class=\"faqwd_question_li expand faqwd_qustion_li_6_1076\"><div class=\"faqwd_question_title_container\" data-faqid=6_1076> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">1. <\/span><span class=\"faqwd_post_title\" id=\"6_1076\">How to simulate orders<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_6_1076\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>We offer you a specific API for simulate the order process in our production environment.<br \/>\nYou can simulate several\u00a0order processing scenario<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1076><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1076\">423<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_6_3153\"><div class=\"faqwd_question_title_container\" data-faqid=6_3153> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">2. <\/span><span class=\"faqwd_post_title\" id=\"6_3153\">Tracking url<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_6_3153\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">28.03.19<\/span><\/div><div class=\"faqwd_answer\"><p>You need to replace the special character & by &amp; in order to shipped your order using our API method <a href=\"https:\/\/dev.cdiscount.com\/marketplace\/?page_id=134\">ValidateOrderlist<\/a>.<\/p>\n<p>For example, this wrong tracking url https:\/\/www.mywebsite?num=1234567890147&cid=dhlt will be replaced by https:\/\/www.mywebsite?num=1234567890147&amp;cid=dhlt<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 3153><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_3153\">756<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_6_3317\"><div class=\"faqwd_question_title_container\" data-faqid=6_3317> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">3. <\/span><span class=\"faqwd_post_title\" id=\"6_3317\">Scenarios Marketplace: order processing on the API (GetOrderList and ValidateOrderList)<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_6_3317\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">25.06.19<\/span><\/div><div class=\"faqwd_answer\"><p>You can find <a href=\"https:\/\/dev.cdiscount.com\/marketplace\/wp-content\/uploads\/CDS_MKPL_API_Orderprocessing.xlsx\">here<\/a> scenarios Marketplace: order processing on the API (GetOrderList and ValidateOrderList).<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 3317><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_3317\">357<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_6_4587\"><div class=\"faqwd_question_title_container\" data-faqid=6_4587> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">4. <\/span><span class=\"faqwd_post_title\" id=\"6_4587\">Test order creation request in your preproduction environment<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_6_4587\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">31.01.20<\/span><\/div><div class=\"faqwd_answer\"><p>You can now ask to our API service from your seller's store <a href=\"https:\/\/seller.preprod-cdiscount.com\">here<\/a> heading 'Help\/Contact us', a request in order to have some test orders in your preproduction environment.<\/p>\n<p>To do so, you need to fill fields and clic to the button 'New Case' like explained below<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.cdiscount.com\/marketplace\/wp-content\/uploads\/Capture.png\" alt=\"\" width=\"1223\" height=\"648\" class=\"alignnone size-full wp-image-4589\" srcset=\"https:\/\/wp74.directchezmoi.com\/wp-content\/uploads\/Capture.png 1223w, https:\/\/wp74.directchezmoi.com\/wp-content\/uploads\/Capture-300x159.png 300w, https:\/\/wp74.directchezmoi.com\/wp-content\/uploads\/Capture-1024x543.png 1024w, https:\/\/wp74.directchezmoi.com\/wp-content\/uploads\/Capture-768x407.png 768w\" sizes=\"auto, (max-width: 1223px) 100vw, 1223px\" \/><\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 4587><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_4587\">403<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_6_4751\"><div class=\"faqwd_question_title_container\" data-faqid=6_4751> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">5. <\/span><span class=\"faqwd_post_title\" id=\"6_4751\">What if the customer cancels his order ?<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_6_4751\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: benjamin.morio <\/span ><span class=\"faqwd_date\">09.03.20<\/span><\/div><div class=\"faqwd_answer\"><p>As long as the order is not accepted, the customer can cancel it at any time. Once you have accepted the order, the customer can make a cancellation request. Then you will receive a notification by email inviting you to validate his request. The commission will be refunded automatically within 30 days. If the client has opened his request within the wrong type of case, we invite you to suggest the client to open the correct cancellation request via his seller's space. If you refund and cancel an order on his behalf you can see your indicators impacted. If by mistake you accept this request but the order has already been shipped, we invite you to contact your carrier to make him return the product or ask the customer to refuse delivery.<br \/>\n<a href=\"https:\/\/cdiscount.secure.force.com\/ssc\/articles\/en_US\/FAQ\/What-if-the-customer-cancels-his-order\">https:\/\/cdiscount.secure.force.com\/ssc\/articles\/en_US\/FAQ\/What-if-the-customer-cancels-his-order<\/a><\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 4751><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_4751\">1071<\/span> Times <\/span><\/div><\/div><\/div><\/li ><\/ul > <\/div > <div class=\"faqwd_cat_7 faqwd_cat faqwd_hidden\"><ul class=\"faqwd_questions_ul\"><li class=\"faqwd_question_li expand faqwd_qustion_li_7_1077\"><div class=\"faqwd_question_title_container\" data-faqid=7_1077> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">1. <\/span><span class=\"faqwd_post_title\" id=\"7_1077\">Recommendation for working with files and product offers<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_7_1077\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>The sent files must follow a specific structure. You can find full examples by browsing this site.<\/p>\n<p>The files must be made available in a storage space accessible to our systems<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1077><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1077\">392<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_7_2749\"><div class=\"faqwd_question_title_container\" data-faqid=7_2749> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">2. <\/span><span class=\"faqwd_post_title\" id=\"7_2749\">How to built an offers package in zip format ?<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_7_2749\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">21.06.18<\/span><\/div><div class=\"faqwd_answer\"><p>Your offers package must be built by this way :<\/p>\n<ol>\n<li>Two folders call :<\/li>\n<ol>\n<li><i>_rels<\/i> with the file <i>.rels<\/i> without extension xml;<\/li>\n<li><i>Content<\/i> with the file Offers .xml (it is the file to be completed for creation or updates);<\/li>\n<\/ol>\n<li>A file named <i>[Content_types].xml<\/i><\/li>\n<\/ol>\n<p>Do not put these two folders and this file in an other folder.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2749><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2749\">437<\/span> Times <\/span><\/div><\/div><\/div><\/li ><\/ul > <\/div > <div class=\"faqwd_cat_8 faqwd_cat faqwd_hidden\"><ul class=\"faqwd_questions_ul\"><li class=\"faqwd_question_li expand faqwd_qustion_li_8_1077\"><div class=\"faqwd_question_title_container\" data-faqid=8_1077> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">1. <\/span><span class=\"faqwd_post_title\" id=\"8_1077\">Recommendation for working with files and product offers<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_8_1077\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: eric.thouvenin <\/span ><span class=\"faqwd_date\">06.10.16<\/span><\/div><div class=\"faqwd_answer\"><p>The sent files must follow a specific structure. You can find full examples by browsing this site.<\/p>\n<p>The files must be made available in a storage space accessible to our systems<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 1077><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_1077\">392<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_8_2600\"><div class=\"faqwd_question_title_container\" data-faqid=8_2600> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">2. <\/span><span class=\"faqwd_post_title\" id=\"8_2600\">How many products can I put in my products package in format zip ?<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_8_2600\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">12.10.17<\/span><\/div><div class=\"faqwd_answer\"><p>You have to include between 10K and 20K products in your products package in zip format.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2600><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2600\">342<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_8_2751\"><div class=\"faqwd_question_title_container\" data-faqid=8_2751> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">3. <\/span><span class=\"faqwd_post_title\" id=\"8_2751\">How to built a products package in zip format ?<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_8_2751\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">21.06.18<\/span><\/div><div class=\"faqwd_answer\"><p>Your products package must be built by this way :<\/p>\n<ol>\n<li>Two folders call :<\/li>\n<ol>\n<li><i>_rels<\/i> with the file <i>.rels<\/i> without extension xml;<\/li>\n<li><i>Content<\/i> with the file Products.xml (it is the file to be completed for creation or updates);<\/li>\n<\/ol>\n<li>A file named <i>[Content_types].xml<\/i><\/li>\n<\/ol>\n<p>Do not put these two folders and this file in an other folder.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2751><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2751\">451<\/span> Times <\/span><\/div><\/div><\/div><\/li ><\/ul > <\/div > <div class=\"faqwd_cat_231 faqwd_cat faqwd_hidden\"><ul class=\"faqwd_questions_ul\"><li class=\"faqwd_question_li expand faqwd_qustion_li_231_2476\"><div class=\"faqwd_question_title_container\" data-faqid=231_2476> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">1. <\/span><span class=\"faqwd_post_title\" id=\"231_2476\">Difference between GetDiscussionMailList and GenerateDiscussionMailGuid<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_231_2476\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">18.08.17<\/span><\/div><div class=\"faqwd_answer\"><p>The method GetDiscussionMailList allows you to obtain an encrypted mail address about a discussion.<br \/>\nThis operation allows getting an encrypted mail address to contact a customer about a discussion (claim, retraction, questions).<\/p>\n<p>The method GenerateDiscussionMailGuid allows you to obtain an encrypted mail address.<br \/>\nThis operation allows getting an encrypted mail address to contact a customer about an order.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2476><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2476\">312<\/span> Times <\/span><\/div><\/div><\/div><\/li ><\/ul > <\/div > <div class=\"faqwd_cat_233 faqwd_cat faqwd_hidden\"><ul class=\"faqwd_questions_ul\"><li class=\"faqwd_question_li expand faqwd_qustion_li_233_2560\"><div class=\"faqwd_question_title_container\" data-faqid=233_2560> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">1. <\/span><span class=\"faqwd_post_title\" id=\"233_2560\">\"CdiscountApi.CdiscountAPI.ErrorTypeEnum.SellerNotAuthorized  \"Vous n'\u00eates pas autoris\u00e9 \u00e0 r\u00e9cup\u00e9rer les rapports d'int\u00e9gration d'autres vendeurs.\"<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_233_2560\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">12.09.17<\/span><\/div><div class=\"faqwd_answer\"><p>This error message means :<br \/>\n- You probably using an incorrect PackageId ;<br \/>\n- You probably also get a products or offers report in your pre-production environment and not in your production environment ;<br \/>\n- Your packageId of your products package must be associated to the GetProductPackageSubmissionResult method and not an GetOfferackageSubmissionResult method.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2560><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2560\">432<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_233_2563\"><div class=\"faqwd_question_title_container\" data-faqid=233_2563> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">2. <\/span><span class=\"faqwd_post_title\" id=\"233_2563\">\"Specified part does not exist in the package\"<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_233_2563\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">12.09.17<\/span><\/div><div class=\"faqwd_answer\"><p>This error message means :<br \/>\n- Your products or offers package zip must be structured like those in our API documentation ;<br \/>\n- Your package must contains an error about the structure of your package or an error in your xml file.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2563><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2563\">330<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_233_2564\"><div class=\"faqwd_question_title_container\" data-faqid=233_2564> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">3. <\/span><span class=\"faqwd_post_title\" id=\"233_2564\">\"Commentaire offre : Taille de la donn\u00e9e incorrecte, v\u00e9rifiez la taille attendue\"<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_233_2564\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">12.09.17<\/span><\/div><div class=\"faqwd_answer\"><p>This error message means that the given data does not match the expected size.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2564><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2564\">314<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_233_2565\"><div class=\"faqwd_question_title_container\" data-faqid=233_2565> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">4. <\/span><span class=\"faqwd_post_title\" id=\"233_2565\">Offers without shipping information list<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_233_2565\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">12.09.17<\/span><\/div><div class=\"faqwd_answer\"><p>This error message means that you have to filled the attribute <em><Offer.ShippingInformationList><\/em> in your offers package zip.<br \/>\nYou can find example <a href=\"https:\/\/dev.cdiscount.com\/marketplace\/?page_id=1198\">here<\/a> in our API documenation.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2565><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2565\">340<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_233_2567\"><div class=\"faqwd_question_title_container\" data-faqid=233_2567> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">5. <\/span><span class=\"faqwd_post_title\" id=\"233_2567\">\"Unknown exception was thrown during validating identity token\"<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_233_2567\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">13.09.17<\/span><\/div><div class=\"faqwd_answer\"><p>This error message means that you can't update your orders.<br \/>\nYou have to take care about the structure of our API method ValidateOrderList.<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2567><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2567\">329<\/span> Times <\/span><\/div><\/div><\/div><\/li ><li class=\"faqwd_question_li expand faqwd_qustion_li_233_2568\"><div class=\"faqwd_question_title_container\" data-faqid=233_2568> <div class=\"faqwd_question_title\"> <span class=\"faqwd_quest_numbering\">6. <\/span><span class=\"faqwd_post_title\" id=\"233_2568\">\"Le fichier d'int\u00e9gration des produits soumis ('xxx.zip') a \u00e9t\u00e9 int\u00e9gr\u00e9 dans un pr\u00e9c\u00e9dent appel ! Il n'est pas possible de soumettre plusieurs fois le m\u00eame fichier\"<\/span><\/div><div class=\"before20\"><span class=\"arr\">&nbsp;<\/span><\/div><\/div><div class=\"faqwd_question_content faqwd_question_233_2568\"><div class=\"faqwd_answer_container\"><div class=\"faqwd_post_info\"><span class=\"faqwd_post_author\">Author: florent.ferrand <\/span ><span class=\"faqwd_date\">13.09.17<\/span><\/div><div class=\"faqwd_answer\"><p>This error message is return automatically when you have some errors in your offers or products package zip.<\/p>\n<p>That's why, we will need to analyze your package in our side in order to communicate later about your errors message.<\/p>\n<p>These error messages could be :<br \/>\n    - Your offer or product package with a bad format ;<br \/>\n    - Missing fields in your xml file<\/p>\n<\/div><div class=\"faqwd_question_options\"><div class=\"faqwd_vote_option\" data-faqid= 2568><span>Was this answer helpful ? <\/span><span title=\"\"class=\"faqwd_useful\">\r\n                                                        <span class=\"useful_yes_no\">Yes<\/span><\/span><span> \/<\/span><span title=\"\" class=\"faqwd_non_useful\">\r\n                                                        <span class=\"useful_yes_no\">No<\/span><\/span><\/div><span class=\"faqwd_viewed\" >Viewed\r\n                                        <span class=\"faqwd_count_hits_2568\">1102<\/span> Times <\/span><\/div><\/div><\/div><\/li ><\/ul > <\/div > <\/div><script>\r\n        jQuery(function () {\r\n          aj_comp();\r\n        });\r\n      <\/script><div class=\"faqwd_pagination\"><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":35,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1605","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wp74.directchezmoi.com\/index.php?rest_route=\/wp\/v2\/pages\/1605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp74.directchezmoi.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp74.directchezmoi.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp74.directchezmoi.com\/index.php?rest_route=\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/wp74.directchezmoi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1605"}],"version-history":[{"count":5,"href":"https:\/\/wp74.directchezmoi.com\/index.php?rest_route=\/wp\/v2\/pages\/1605\/revisions"}],"predecessor-version":[{"id":6466,"href":"https:\/\/wp74.directchezmoi.com\/index.php?rest_route=\/wp\/v2\/pages\/1605\/revisions\/6466"}],"wp:attachment":[{"href":"https:\/\/wp74.directchezmoi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp74.directchezmoi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp74.directchezmoi.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}